Frequently Asked Questions
Everything you need to know about shopping with The Story Engine
What are your standard shipping times?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 10-15 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to be eligible for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international customers are responsible for any customs duties or import taxes incurred upon arrival.
What should I do if my item arrives damaged?
If your order arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage, and we will arrange a replacement at no extra cost.