Returns & Exchanges

At The Story Engine, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Authorization and a prepaid shipping label.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags and components are included to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.